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SHIPPING & RETURNING
Shipping Regions
We're thrilled to bring our top - notch fishing products, like Fishing Reels, Rod Combos, Fishing Tackle Boxes, Fishing Lines, Fishing Lures, and Fishing Rods, to our cherished customers all across the United States.
Shipping Methods
- Standard Shipping: We collaborate with trusted carriers such as USPS, FedEx, and UPS for standard shipping. Orders are generally processed within 1 - 3 business days after payment confirmation. Once dispatched, standard delivery usually takes 3 - 7 business days, depending on your location within the US.
- Expedited Shipping: For those eager to get their new fishing gear right away, we offer expedited shipping options. With expedited shipping, your order will be processed within 1 business day, and delivery can be expected within 1 - 3 business days.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. For orders under \(98, a flat shipping fee of \)9.99 will be charged. However, if your order total reaches $98 or more, you're eligible for free standard shipping. You can check the estimated shipping cost at the checkout page before finalizing your purchase.
Returning Policy
Return Eligibility
We're committed to ensuring your complete satisfaction with EFKOLI fishing products. If you're not happy with your purchase, you can return the item within 30 days of the delivery date. The product must be in its original, unused condition, with all original packaging, tags, and accessories intact.
Return Process
- Reach out to our customer service team at [email address] or [phone number] to start the return process. Our friendly customer service representatives will provide you with a return authorization number and detailed instructions on how to proceed.
- Once you have the return authorization, carefully pack the item in its original packaging.
- Ship the item back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer, unless the return is due to a defect or an error on our part.
Refund Policy
Once we receive the returned item and confirm its condition, we'll process your refund within 5 - 7 business days. The refund will be issued to the original payment method used for the purchase. If the item was damaged during shipping or is defective, we'll cover the return shipping cost and offer a full refund or exchange the item for a new one.
If you have any questions or concerns about our shipping or returning policy, don't hesitate to contact us. We're here to make your shopping experience with EFKOLI as seamless and enjoyable as possible.